Please use the click button on the homepage menu to order all cakes. I do not do informal quotes or price estimations on Facebook or Instagram, by messenger, over the phone, or by text. I always try to send a formal quote within 24 hours (if all the information is available) but on busy days it can take up to a week.
Auckland Cake Art owns the copyrights in their own photographs. Auckland Cake Art reserves the right to use cake photos on social media/our website for advertising. NZ Copyright Act of 1976 grants photographers and artists exclusive rights over their photos and creations.
PLEASE NOTE OUR COPY POLICY as noted on the quote – *if you have sent through an inspirational picture of another decorator’s or AI picture created cake, we do not do exact replicas of other professional cake decorators designs and cannot replicate AI pictures.
We reserve the right to redesign the cake as it is being made to improve the quality and design of the completed cake, including adding extra purchased products, increasing the size or adding more decorating at no extra cost!
LAST MINUTE CHANGES: Cakes are never available for pickup the day before they are confirmed to be ordered. All days of the week are usually booked with orders, and each cake can take many days to complete.
Some changes can be accommodated with enough notice, but flavours, colours, design ideas and dates are difficult to adjust getting closer to pickup due to ingredients and products purchased for your cake, and some handmade items need to be made well in advance.
Dates and times can usually not be altered due to other orders booking other dates, but in rare emergencies we will try to accommodate the customer.
CANCELLATIONS
Cakes cancelled within 10 days of pickup are nonrefundable, and not eligible for a credit note.
We do not give cash refunds for cancelled orders, only credit notes, unless we have had to cancel due to not being able to process the order (Force Majeure clause in effect)
All cakes are packed into boxes, usually with a taped cover to prevent weather and insect damage. Most taped covering is clear so the customer can view the cake at the time of pickup.
Candles are usually provided at no cost but can sometimes be forgotten when we are busy. There are also times when candles are not available due to supply issues, and we are not able to provide specific candles (just what we have in stock at the time of sending out).
ALLERGIES: we do not cater for anaphylactic or severe allergies, but will offer gluten friendly, dairy friendly, or Indian Eggless cupcakes. All specialist cupcakes are baked in an environment that uses and stores gluten, dairy, tree and ground nuts and eggs so minute cross contamination may occur even with sterilisation in between bakes.
We do not provide a list of ingredients/recipes to customers (this is not required under MPI rules for custom one off cakes).
We recommend nut/gluten and dairy friendly options to be cupcakes rather than cakes, because of the difference in texture.
Covid/illness policy – for our Covid policy please refer to our T & C’s on our website. If the order is cancelled within 7 days of the booked date, the deposit/payments made will be forfeit. Some orders may be transferred if we are given enough notice and have the space available, but it is not guaranteed that we can fit orders into other weeks. We do not offer refunds for cancelled orders – only transferrable credits which we will hold for 12 months if we are given enough notice – not valid within 7 days of the function).
1. DEPOSITS/HOLDING FEE paid within 7 days of the quote being sent, Deposits vary between $100-500 and this cost is not additional to the quoted price of the cake/cupcakes. We reserve the right to charge a cancellation fee of up to 100% if the cake has been started and is cancelled at the last minute, or if the order is cancelled within 8 weeks of the function (because we have turned away other orders for this date/space). DEPOSITS/HOLDING FEE are usually paid within 7 days of the quote being sent, this is to “hold the space” so we do not put other orders in that space even if requested. By paying a deposit, you agree to the terms and conditions clearly set out on our website.
REFUNDS under the New Zealand Consumer Protection Act, Retailers can choose not to refund eg ‘no change of mind refunds on pre booked products’. However if a customer cancels for any reason outside of the 8 week exclusion time where a cancellation fee is payable, an exchange or credit note may be given (non transferrable) for the full amount paid less the deposit/holding fee.
CONSUMER PROTECTION ACT NZ Usually once you have agreed on a contract, whether it is for a service to be provided or a credit sale, you are bound by it. If you don’t want to carry on with the contract or you don’t comply with your obligations under the contract, you will be in breach of contract. This can result in a fee or other penalty.
2. CONFIRMATION OF DETAILS INCLUDING CHANGES A full confirmation is usually sent to the customer the same week of pickup (or earlier, if possible). Auckland Cake Art will send a list of details including flavours, size, spelling of text/age, and monies already paid and amount to clear upon pickup, etc so we can ensure everything is correct. A time is always agreed upon at this stage and full directions/storage details are sent on the day
3. CAKE PORTIONS are an estimation only, and not guaranteed to be exact. Cutting sizes are dependent on the skill of the person cutting the cake. If shortage occurs because cake pieces have been cut larger, then Auckland Cake Art is not responsible nor liable.
4. MODIFICATIONS TO DESIGNS Auckland cake Art reserves the right to change or modify a design, if necessary, and does not plagiarise other decorators designs. Not everything seen on the internet is real or possible (including suspended or gravity defying cakes, and handmade figurines) and not all flavours are able to be made depending on season, availability and humidity.
5. RIGHT OF REFUSAL Auckland Cake Art retains the right to refuse an order because they are unable to do it, or we do not wish to proceed for any other reason.
6. LIABILITY Auckland Cake Art is not liable for damage to any cake once the customer has picked it up, or has had it delivered, injury to property nor grievance because of harm caused by eating non edible accessories on cakes, poor handling and storage or allergic reactions (we do not accept orders for allergy-free cakes). Auckland Cake Art does not accept liability for melted, warped, bulging due to heat, cracked or movement damage, including slipping due to angled travel or storage, colour loss/change (due to fading in bright light or similar), insects, animal or human damage.
7. PHOTOGRAPHY we reserve the right to use photography of cakes we have done for further advertising.
8.RETURNS: will only be offered if the cake is returned in full within 12 hours, with a valid explanation for the return, (not for a customer changing their mind, or mishandling/freezing and refrigerating creating an environment where the cake is not edible) the cake will be sent away for assessment by a professional, and a decision granted if we deem the fault to be ours.
We keep a baked and decorated sample of every cake we send out so we can compare the crumb and taste of every cake (this is due to less than honest customers replacing our cake with another cake and trying to get a refund).
Partial cake returns will not be refunded – every item that came with the original cake including boards, toppers, candles etc must be returned in full so we can send the whole cake away for analysis.
If the cake is broken, dropped, melted or cracked in transit, a refund will not be offered